Open Position
Claims Adjuster
Location: Hybrid, in-person, or remote arrangements may be available.
This role is responsible for liability and coverage investigations, property damage evaluations, and negotiated settlements for first- and third-party auto claims.
- Two to five years of automobile claims adjusting experience
- Bachelor's degree or equivalent industry experience
- Strong customer service, communication, and organizational skills
- Property damage estimate proficiency
- Comfort with Word, Excel, and Outlook
Open Position
Policy Services Representative
Location: Baltimore, MD
Policy services representatives support both agents and policyholders, handling billing, coverages, cancellations, and state-specific policy questions across 60 to 100 calls each day.
- Strong math skills and attention to detail
- Ability to learn multiple state programs and policy workflows
- Patience, listening skills, and problem-solving ability
- Excellent customer service and communication
- Flexible for either 8:30-5:00 or 9:30-6:00 shifts
Open Position
Senior .Net Engineer
Location: Hanover, MD or Remote
AIC is seeking an experienced Senior .NET Engineer to design, develop, and maintain enterprise-level insurance applications. You will collaborate with cross-functional teams to deliver scalable, high-quality software solutions that support our agents, underwriters, and operations staff.
- 5+ years of professional software development experience
- Strong proficiency with the .NET framework (C#, ASP.NET, .NET Core)
- Solid SQL skills, including stored procedures, query optimization, and schema design
- Experience with RESTful API design and development
- Familiarity with source control and CI/CD practices (e.g., Git, Azure DevOps)
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Open Position
Application Support Engineer
Location: Hanover, MD or Remote
AIC is seeking an Application Support Engineer to maintain, troubleshoot, and improve our business-critical insurance applications. You will serve as a key liaison between technical teams and end users, diagnosing issues quickly and ensuring systems remain stable and performant.
- 2+ years of application support or systems administration experience
- Strong troubleshooting and root cause analysis skills
- Working knowledge of SQL for querying databases and investigating data issues
- Experience with ticketing and incident management systems
- Excellent communication skills with both technical and non-technical audiences
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Open Position
Software Application Tester
Location: Hanover, MD or Remote
AIC is looking for a detail-oriented Software Application Tester to ensure the quality and reliability of our insurance systems. You will design and execute test plans, identify defects, and work closely with developers to deliver polished, production-ready software.
- 2+ years of software testing or QA experience
- Experience writing and executing manual and automated test cases
- Strong analytical and problem-solving skills with high attention to detail
- Familiarity with bug tracking tools (e.g., Jira, Azure DevOps)
- Basic understanding of SQL for data validation
- Excellent written and verbal communication skills
- Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Open Position
Assistant Controller
Location: Hybrid in Hanover, MD
Agency Insurance Company is seeking an experienced and detail-oriented Assistant Controller to support the Controller in managing financial operations and ensuring accurate GAAP and statutory reporting. This role is ideal for an accounting professional with strong technical expertise, leadership skills, and experience in the property & casualty insurance industry.
- Support month-end, quarter-end, and year-end close processes and financial reporting under GAAP and Statutory Accounting Principles (SAP)
- Lead and support preparation of NAIC Annual and Quarterly Statements, regulatory filings, and related financial schedules
- Oversee investment and reinsurance accounting, account reconciliations, and general ledger activities
- Maintain strong internal controls and regulatory compliance while supporting internal and external audits
- Manage and mentor accounting staff while identifying opportunities to improve accounting processes and efficiencies
- Bachelor's degree in Accounting, Finance, or a related field required; CPA preferred, with 5+ years of progressive accounting experience
- Property & casualty insurance experience, including knowledge of SAP/STAT, NAIC reporting, investment accounting, and reinsurance accounting, is strongly preferred
